Your privacy matters to us. This Privacy Policy explains exactly what personal data duelbits collects from Filipino players, how we use it, who we share it with, and how we keep it safe. We believe in full transparency – no hidden data practices, no surprises.
Last Updated: January 1, 2026Six core principles that guide how we handle your personal data on the duelbits platform.
All data transmitted between your device and duelbits servers is protected by industry-standard 256-bit SSL encryption – the same standard used by major Philippine banks.
duelbits does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve your gaming experience.
We only collect the personal data that is strictly necessary for account registration, KYC verification, payment processing, and regulatory compliance.
duelbits complies with the Republic Act No. 10173 (Data Privacy Act of 2012) and the regulations of the National Privacy Commission of the Philippines.
You control your marketing preferences, cookie settings, and communication opt-ins directly from your duelbits account dashboard at any time.
Subject to legal retention requirements, you may request the deletion of your personal data from duelbits systems by contacting our support team.
duelbits ("we," "us," "our," or "the Company") is committed to protecting the privacy and personal data of all players who use the duelbits online gaming platform ("the Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of personal information in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC) of the Philippines.
This policy applies to all personal data we collect when you visit duelbits.asia, register an account, make deposits or withdrawals, participate in games, contact our support team, or interact with any duelbits service. It covers data collected through our website, mobile platforms, email communications, and any other channel through which you engage with duelbits.
We encourage you to read this Privacy Policy carefully. If you have questions about any part of it, please contact our Data Protection Officer (DPO) using the details provided in Section 13.
duelbits collects personal data through several channels. The categories of data we collect include:
When you create a duelbits account, we collect: full legal name, date of birth, residential address (including city – e.g., Manila, Cebu, Davao, Quezon City, Makati), email address, mobile number, and chosen username.
To comply with Philippine anti-money laundering regulations and to verify that you meet the 21+ age requirement, we collect copies of government-issued identification documents such as a Philippine passport, driver's license, SSS ID, UMID, or PhilSys National ID. We may also collect a selfie or liveness check image for biometric verification purposes.
When you make deposits or withdrawals via GCash, PayMaya, BPI, BDO, or Metrobank, we collect transaction records including amounts, timestamps, and payment method identifiers. We do not store full bank account numbers or card numbers on our servers – these are handled directly by our certified payment processors.
We collect records of your gaming activity on duelbits, including game sessions, wager amounts, wins and losses, bonus usage, and responsible gaming tool activations. This data is used for account management, dispute resolution, and regulatory reporting.
We automatically collect certain technical data when you access the Platform, including: IP address, browser type and version, operating system, device identifiers, referring URLs, pages visited, session duration, and clickstream data.
When you contact duelbits support via live chat, email, or any other channel, we retain records of those communications for quality assurance, training, and dispute resolution purposes.
| Data Category | Examples | Purpose |
|---|---|---|
| Registration | Name, email, address, DOB | Account creation & management |
| KYC / Identity | Government ID, selfie | Age & identity verification, AML |
| Financial | Transaction records, payment method | Payment processing, fraud prevention |
| Gaming Activity | Bets, wins, session logs | Account management, regulatory reporting |
| Technical | IP address, device ID, browser | Security, fraud detection, analytics |
| Communications | Support chat logs, emails | Customer service, dispute resolution |
duelbits uses your personal data for the following purposes:
duelbits processes your personal data on the following legal grounds as recognised under the Data Privacy Act of 2012:
duelbits does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this policy:
We share necessary financial data with our certified payment partners (including GCash, PayMaya, BPI, BDO, and Metrobank) to process your deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
We engage accredited third-party KYC and identity verification service providers to assist with document verification and fraud screening. These providers process your data solely on our instructions and are contractually prohibited from using it for any other purpose.
We use cloud hosting, analytics, and cybersecurity service providers to operate and protect the duelbits Platform. All such providers are subject to strict data processing agreements and are required to implement appropriate security measures.
We may disclose your personal data to Philippine government agencies, regulatory bodies, or law enforcement authorities where required by law, court order, or regulatory directive. This includes reporting obligations under the Anti-Money Laundering Act (AMLA) and related regulations.
In the event of a merger, acquisition, or sale of all or part of duelbits' business assets, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and the applicable privacy terms before your data is transferred.
duelbits uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and analyse how you use our services.
You can manage your cookie preferences through the cookie settings panel available on the duelbits Platform, or by adjusting your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the Platform.
duelbits retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. Our standard retention periods are as follows:
Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised in accordance with our data disposal procedures.
duelbits implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Despite these measures, no system is completely immune to security risks. In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, duelbits will notify the National Privacy Commission and affected players within the timeframes required by the Data Privacy Act of 2012.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by duelbits:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within fifteen (15) business days.
The duelbits Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.
If we become aware that we have inadvertently collected personal data from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on duelbits, please contact our support team immediately.
duelbits primarily stores and processes your personal data within the Philippines. In certain circumstances, your data may be transferred to and processed in countries outside the Philippines – for example, where we use cloud infrastructure or technology service providers with servers in other jurisdictions.
Where such transfers occur, duelbits ensures that appropriate safeguards are in place to protect your personal data, including contractual clauses that require the recipient to apply data protection standards equivalent to those required under Philippine law. We will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without your explicit consent or without implementing appropriate protective measures.
duelbits reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.
The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how duelbits protects your personal data. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by duelbits, please contact our Data Protection Officer:
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Our support team serves Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the Philippines.
Now that you know how duelbits protects your privacy, join thousands of Filipino players enjoying safe, fair, and exciting online gaming. Fast GCash payouts, 24/7 support, and your data always protected.
⚠️ 21+ only. Please gamble responsibly. Never chase losses.